See what Ben McConnel and Jackie Huba have to say about (duration 27:50 min.) :

- Citizen marketers: what they are, what they do, and how to embrace them
- Jones Soda: how they include customers in their marketing
- What this podcast is all about
To listen, go to Church of Customer Website and click on the podcast
There you also find a fair list of links to people, companies, articles, blogs, etc. mentioned in the podcast and worthwile looking at.